Technical Support

ReliaSoft's reliability software products are renowned for their ease of use and unparalleled after sale support. For standard shrink-wrap software, we provide free technical support for software-related issues via an established (and growing) network of regional offices and partners/distributors throughout the world. (See http://Support.ReliaSoft.com for details and exclusions.) You can request assistance directly from within the software by choosing File > Help > E-mail Support. This option creates an e-mail message that is pre-populated with information about your license and operating system, which the technical support representative will need for troubleshooting the issue.

You can also contact us directly via phone, fax, e-mail, mail or live chat. To find the office that serves your region, choose File > Help > Global Support Centers or visit http://www.ReliaSoft.com/help.htm. Note that regardless of your region, you can always request assistance from ReliaSoft's Corporate Headquarters in Tucson, Arizona.

When Requesting Support

When you contact ReliaSoft to request technical support, please be prepared to provide the following information (note that some of these details can be obtained automatically if you choose File > Help > E-mail Support or if you select the option to notify support when an error occurs):

Your phone number and e-mail address.
The product name and the Compile Release Version number of your application.
Your product license key.
- To determine the license for the application on your computer, you can choose File > Application Setup and look on the User page of the Application Setup window.
The operating system (e.g., Windows 7), RAM and hard disk space on your computer.
Describe what you were doing when the problem occurred and exactly what happened. Please include the specific wording of any message(s) that appeared.

Note: ReliaSoft's technical support representatives are not reliability consultants, and their assistance is limited to technical issues that you may encounter with the software tools. To get assistance with your analysis, please contact ReliaSoft Consulting Services.